Central Business Contact Service
Central service that provides company contacts on business phones via Microsoft 365 – independent of an MDM solution.
Internal company solution – presentation abstracted for confidentiality reasons.
- Problem
- Business phones have no centrally maintained company contacts.
- Solution
- A central service provides company contacts via Microsoft 365 / Outlook.
- Result
- Up-to-date company contacts on business phones without manual maintenance per device.
Initial situation
Business phones had no central contact directory; contacts were maintained manually per device or were missing.
Problem
There was no simple way to get company contacts uniformly onto all business phones without waiting for an MDM roll-out.
Goal
Provide company contacts centrally – independent of an MDM solution.
Solution
A central service maintains the company contacts and provides them via Microsoft 365 / Outlook so that they are available on the business phones.
Result
Centrally maintained company contacts on the business phones – without manual maintenance per device.
Business value
Reachability in everyday work, less maintenance effort and a solution that works independently of an MDM roll-out.
My contribution
Design and implementation of the service and the distribution.
Technical details
Architecture
Service that keeps the contact directory centrally and distributes it to users via Microsoft 365 / Outlook.
- Central contact directory
- Contact service
- Microsoft 365 / Outlook
- Business phone
Technologies
Integrations, APIs and authentication
Microsoft 365 and Outlook (Microsoft Graph) as the distribution channel for the contacts.
Security
Business contact data only; distribution via the existing Microsoft 365 identity.
Technical highlights
- Central maintenance, distribution via Outlook
- Works independently of an MDM solution