Professional Experience
Professional roles, education and certifications at a glance.
Work history
today current
IT Systems & Automation Engineer
KUVAG GmbH & Co KG
Focus areas: automation, infrastructure, identity & security and internal applications. The internal case studies presented here were created in the course of my current professional role.
- Automation of recurring IT processes (onboarding, reporting, document processing)
- Development of internal self-service applications with ASP.NET Core and Blazor
- Identity & security: SSO, MFA and secure employee credentials
- Integration of existing systems via APIs, Microsoft 365 and Microsoft Graph
- Network and endpoint device management
Support Engineer
Techbold IT Secure GmbH
1st and 2nd level support, rollout, migration, helpdesk and field service.
- Hardware replacement including installation (notebooks, clients)
- Execution and coordination of hardware rollouts and relocations (clients, notebooks, monitors)
- User support and training
- Installation and configuration of Windows 11 and Microsoft 365
- Active Directory administration, user management and permission assignment
- Ticket processing and troubleshooting of software and hardware faults
- Documentation of the work performed
Modern Workplace Administrator
Perinova IT Management GmbH
2nd level support, rollout, migration, helpdesk and field service.
- Hardware replacement including installation (notebooks, clients)
- Execution and coordination of hardware rollouts and relocations (clients, notebooks, monitors)
- User support and training
- Disposal of old devices and inventory of new devices
- Installation and configuration of Windows 10, Microsoft Office and Microsoft 365
- Active Directory administration, user management and permission assignment
- Ticket processing (Jira) and troubleshooting of software and hardware faults
IT Consulting
BMH-Consulting
2nd level support, rollout, migration and helpdesk.
- Hardware replacement including installation (notebooks, clients)
- Execution and coordination of hardware rollouts and relocations (clients, notebooks, monitors)
- User support and training
- Disposal of old devices and inventory of new devices
- Installation and configuration of Windows 10, Microsoft Office and Microsoft 365
- Active Directory administration, user management and permission assignment
- Ticket processing (Jira) and troubleshooting of software and hardware faults
IT Infrastructure Technician (computer and server hardware)
IT service provider · Stuttgart
1st and 2nd level support, rollout, migration and helpdesk.
- Hardware management
- Hardware replacement including installation (notebooks, clients)
- Execution and coordination of hardware rollouts and relocations (clients, notebooks, monitors, printers, mobile devices)
- User support and training
- Disposal of old devices and inventory of new devices
- Installation and configuration of Windows 8/10, Microsoft Office and Microsoft 365
- Active Directory administration, user management and permission assignment
- Ticket processing and troubleshooting of software and hardware faults
Self-employed IT Support, Rollout and Helpdesk
Self-employed
1st and 2nd level full-service support.
- Rollout of Windows clients, notebooks and mobile devices
- Installation and configuration of Windows 8/10 and Microsoft Office
- User support
- Ticket processing
Customer advisor (inbound call centre)
Deutsche Telekom AG · Heilbronn
Customer advice in an inbound call centre.
Self-employed Remote Support and Rollout
Self-employed
User and customer support for hardware and software.
Internship: technician assistant
Beiren Datenservice
Customer advisor and 2nd level support (call centre)
D+S cc · Hamburg
For the client Vodafone: initial installation of internet and telephone hardware, handling and support of faults as well as technical support by telephone.
Internship: IT systems electronics technician
Jakob Erichsen
Education
Vocational school for electrical engineering
Vocational school
Pre-vocational training year (BVJ)
Pre-vocational training programme
Secondary school certificate (Hauptschulabschluss)
Löhmannschule · Flensburg
Graduated in 2002.
Certificates
ECDL Advanced AM3 – Word Processing
ECDL (European Computer Driving Licence)
Fancy a professional exchange?
Questions about one of the projects, a topic from your own day-to-day work or simply connecting: I look forward to hearing from you – brief and direct is perfectly fine.